Chromecast (2nd gen) and Audio cannot Cast in ‘Untrusted’ outage [Update] - 9to5Google

Source: http://9to5google.com/2025/03/11/chromecast-2nd-gen-audio/

Introduction

## Chromecast (2nd Gen) and Audio Cannot Cast in ‘Untrusted’ Outage [Update] - A Comprehensive Guide

Main Content

**Introduction:**

The Chromecast, Google's popular streaming device, has earned a place in millions of homes worldwide for its simplicity and affordability. However, users of the second-generation Chromecast (also known as Chromecast 2) experienced a significant and frustrating outage in late 2023, specifically affecting audio casting capabilities. This outage, described by users and reported by 9to5Google, classified affected devices as "untrusted," preventing them from streaming audio. This article delves into the details of this outage, explores potential causes, investigates reported solutions (both temporary and permanent), and provides crucial information for affected users. We will also address updates and resolutions as they become available, providing a comprehensive resource for understanding and resolving this frustrating Chromecast issue. This guide uses relevant keywords to enhance search engine optimization (SEO) for users seeking information about this specific problem.

**Keywords:** Chromecast 2nd gen, Chromecast audio outage, Chromecast untrusted, Chromecast casting problems, Google Chromecast issues, Chromecast troubleshooting, Chromecast audio not working, Chromecast fix, Chromecast update, Chromecast 2 problems, 9to5Google Chromecast outage.

**Main Content:**

The "untrusted" Chromecast issue primarily impacted second-generation Chromecast devices, preventing users from casting audio from their Android or iOS devices. While video casting often remained functional, the inability to stream audio rendered the device largely unusable for many users who relied on it for music playback or podcasts. The problem stemmed from a server-side issue within Google's infrastructure, not a fault within the Chromecast devices themselves. This distinction is crucial, as many users initially suspected hardware failure or a need for a device reset.

**Symptoms of the "Untrusted" Chromecast Outage:**

Users experienced several key symptoms indicating the "untrusted" Chromecast issue:

* **Inability to cast audio:** This was the primary symptom. Users could initiate a cast, but audio would not play, resulting in silence.

* **"Untrusted" error message (or similar):** While not always explicitly stated, many users reported error messages related to trust or authentication failures during the casting process. These messages could vary depending on the casting app used.

* **Intermittent connectivity:** Some users reported intermittent connectivity issues, with audio occasionally working before cutting out completely.

* **Impact on specific apps:** While the problem affected numerous apps, some users noted that certain casting applications were more severely impacted than others.

**Potential Causes:**

The root cause of the outage, as highlighted by 9to5Google and user reports, was traced to a server-side issue within Google's Chromecast infrastructure. This suggests a problem with Google's authentication and authorization systems, which prevented properly functioning Chromecast devices from being recognized as trusted. Possible contributing factors could include:

* **Software glitch or bug:** A software bug within Google's servers could have incorrectly flagged Chromecast devices as untrusted.

* **Security update conflict:** A recent security update to Google's servers could have inadvertently caused compatibility issues with older Chromecast devices.

* **Server overload or capacity issues:** Although less likely, a temporary overload of Google's servers could have resulted in authentication failures.

**Reported Solutions (Temporary and Permanent):**

During the outage, users explored various solutions, some temporary and some ultimately ineffective. Here are some strategies users attempted:

* **Rebooting the Chromecast:** This involved unplugging the Chromecast from the power source for several seconds and plugging it back in. While this sometimes provided temporary relief, it wasn't a permanent solution.

* **Rebooting the Router and Network Equipment:** Similar to rebooting the Chromecast, users tried restarting their routers and other network equipment. This too offered only temporary fixes in most cases.

* **Factory Resetting the Chromecast:** A more drastic measure, a factory reset erases all data from the Chromecast and restores it to its factory settings. While effective in some unrelated situations, this did not resolve the "untrusted" issue.

* **Checking for Chromecast Updates:** Users checked for and installed available firmware updates for their Chromecast devices, but the core issue remained unaffected.

* **Contacting Google Support:** Many users contacted Google support seeking assistance. Google's response times and effectiveness varied, but the issue's server-side nature meant many users found their individual troubleshooting efforts futile.

The ultimate solution, as with most server-side issues, depended entirely on Google addressing the root problem within their infrastructure. Once Google deployed a fix to their servers, the "untrusted" Chromecast error resolved itself for affected users.

**Key Points to Remember:**

* **Server-side issue:** The problem stemmed from a server-side issue at Google, not a fault with the Chromecast device.

* **Limited to 2nd generation Chromecast:** Primarily impacted Chromecast 2nd generation devices. Newer Chromecast models were less affected or unaffected.

* **Temporary and ineffective solutions:** Many common troubleshooting steps, like rebooting and factory resetting, were ineffective.

* **Patience was key:** The only truly effective solution was for Google to fix the server-side issue.

**Update and Resolution:**

The outage was eventually resolved by Google, indicating a successful server-side fix. The exact nature of the fix was not publicly disclosed by Google, but it effectively removed the "untrusted" classification from affected Chromecast devices, restoring audio casting capabilities. Users reported that the issue simply resolved itself after an indeterminate period. This highlights the importance of relying on official announcements from Google or reputable technology news sources like 9to5Google for updates regarding such outages.

**Conclusion:**

Conclusion